Pathping shows 56ms RTT and consistent 0/100 packet loss even from the problem machines. This is the only client site out of hundreds that has exhibited this problem.
All clients, including the two working ones, have Symantec anti-virus installed. Clients are all enterprise managed Windows XP. We tried changing the TcpMaxDupAcks setting on the server but the value we really need is 5 and the valid range is only 1-3. The machines are supposed to be standard but the network admins could have made changes on their local systems, which is another aspect we're researching. One notable difference is that the machines that work fine all belong to members of the network operations team and all of other machines are for "regular" employees. The machines that have the problem usually have three duplicate ACK records. We did notice that in the two machines that do not have the problem, we only ever saw at most one duplicate ACK record. We're in the process of identifying what is different in their configuration. We did find two machines that do not have the problem. The perceived issue from a user interface perspective is that data is being transmitted slowly despite an underutilized 1gbps WAN connection.Īlmost all of the client machines have the same issue, tested at more than 20 machines. We're investigating network throughput concerns at one particular client site. These are shown in the following screen shot.26 is client and. We're reviewing Wireshark captures from a few client machines that are showing multiple duplicate ACK records which then triggers retransmit and out-of-sequence packets.
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